Refund Policy

Effective date: July 7, 2026

Summary

We offer a 7-day refund window on initial purchases only. Subscription renewals are non-refundable. Contact us before initiating any chargeback.

1. 7-Day Refund Window

We offer a 7-day refund window from the date of your initial purchase. Refunds are not automatic — they are reviewed on a case-by-case basis and must meet the eligibility conditions below.

2. Eligibility

All of the following must be true for a refund to be considered:

Your request is submitted within 7 days of the initial purchase date.
Your usage has not exceeded reasonable limits — including excessive scans, report generation, or system exploitation.
You provide a valid reason related to product functionality or experience.
You have contacted support and allowed us an opportunity to resolve the issue first.

3. Non-Refundable Cases

Change of mind
Refunds are not issued for change-of-mind purchases.
Lack of usage
Not logging in or not running scans does not constitute grounds for a refund.
Business outcomes
We do not guarantee specific revenue improvements or SEO ranking changes.
Subscription renewals
Renewal charges are non-refundable. Cancel before your billing date to avoid renewal.
Free trials
The Pro trial is free and requires no payment method. Nothing is charged during or at the end of a trial, so there is no payment to refund.

4. Renewal Policy

Subscriptions renew automatically on your billing date. You are responsible for cancelling before renewal if you no longer wish to continue. You can cancel at any time via your Paddle customer portal or by contacting [email protected]. Reminder emails may be sent but are not guaranteed.

5. Abuse & Protection

We reserve the right to deny refunds in cases of excessive platform usage before the refund request, repeated refund attempts, or abuse of the service. Accounts found to be in violation of our Terms of Service are not eligible for a refund.

6. Chargebacks

Initiating a chargeback or payment dispute without contacting us first will result in immediate account suspension and may result in a permanent ban. Please email [email protected] — we are responsive and prefer to resolve issues directly.

7. Final Decision

All refund decisions are made at our sole discretion and are final. We aim to be fair and will always consider the context of your request.

To request a refund, email [email protected] with your account email and a description of the issue.